At Ashiyanaa, we are committed to protecting the privacy of our “Modern Heritage” community. This policy outlines how we collect, use, and safeguard your personal information when you shop for our unstitched lawn and artisanal collections.
1. Information We Collect
To provide a “style that feels like home,” we collect essential data to fulfill your orders:
- Personal Details: Name, shipping address, and active phone number (essential for Pakistan-based courier coordination).
- Contact Information: Email address for order tracking and WhatsApp number for rapid customer support.
- Payment Data: Information required for secure bank transfers or the processing of Cash on Delivery (COD) transactions.
2. How We Use Your Data
Your information is used strictly to enhance your boutique experience:
- Order Fulfillment: Processing your suits and ensuring accurate delivery via our logistics partners.
- Customer Support: Responding to inquiries regarding fabric thread counts, embroidery details, or tailoring advice.
- Brand Updates: Notifying you of new arrivals, such as our upcoming Men’s Atelier, via email or SMS (only with your consent).
3. Data Sharing & Third Parties
We do not sell your data. We only share necessary details with trusted partners required to operate our brand:
- Logistics Partners: Sharing your address and contact number with local Pakistani couriers to ensure safe doorstep delivery.
- Payment Gateways: Utilizing encrypted services for secure digital transactions.
4. Security & Storage
We implement industry-standard security measures to protect your data from unauthorized access. Whether you are purchasing our Taupe Elegance lawn or a festive masterpiece, your transaction path is encrypted and monitored.
5. Your Rights
As an Ashiyanaa customer, you have the right to:
- Request a copy of the personal data we hold.
- Request the correction of inaccurate shipping or contact details.
- Opt-out of marketing communications at any time.
6. Contact Us
For any questions regarding your privacy or data usage, please contact our support team: