At Ashiyanaa, we take immense pride in our “Modern Heritage” craftsmanship. Since our collections—including the Taupe Elegance and Lawn series consist of delicate, high-thread-count unstitched fabric, we maintain a strict policy to ensure every customer receives a pristine, untouched masterpiece.
1. Exchange Policy (No Cash Refunds)
- Exchange Only: We do not offer cash refunds.
- Eligibility: Exchanges are only entertained if the product received is technically faulty or different from what was ordered.
- Timeframe: Any claim for exchange must be made within 7 days of delivery.
2. Condition of Goods
- Unstitched Integrity: Items must be in their original, unstitched condition.
- Packaging: The suit must be returned in its original Ashiyanaa packaging with all tags and 4-side corner embroidered dupatta elements intact.
- Alterations: Any fabric that has been cut, washed, or stitched will not be accepted for exchange.
3. Non-Exchangeable Items
- Sale Items: Products purchased during “Limited Edition” sales or clearance events are final and cannot be exchanged.
- Festive Wear: Due to the delicate nature of Chiffon and Organza, festive pieces undergo a triple-quality check and are generally non-exchangeable unless a manufacturing defect is proven.
4. The Exchange Process
- Notification: Contact our support team via WhatsApp or Email with your Order ID and clear photos of the defect.
- Evaluation: Our quality assurance team will review the claim within 48 hours.
- Logistics: Once approved, the customer is responsible for shipping the item back to our Lahore studio.
- Replacement: After the “Artisanal Finish” check, a replacement or a store credit voucher will be issued.
5. Order Cancellations
- Before Dispatch: You may cancel your order before it is processed by our logistics team.
- After Dispatch: Once the “Unstitched Lawn” has left our warehouse, the standard exchange policy applies.